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Web Site Policy


Face Paints Direct will endeavour to respect the privacy of any clients or online visitors. Face Paint Direct does not collect any personally identifiable information unless it is provided voluntarily and knowingly by contacting us. The information supplied is only used by Face Paints Direct to enable your order or enquiry to be completed. No information is sold or shared with third parties unless the person supplying the information authorises its use or it is necessary for operational purposes such as credit card transactions. At no time can we access your credit card number or similar information.


When a customer signs up for an account, no matter whether they're purchasing or not, the system will store the details they have provided within our User Manager. If the account is created by our staff, the minimum amount of data this can contain is the customer's email address, password (which is encrypted), the date they registered and the date they last visited. If the customer created the account themselves, then it will also contain the IP address and Host Name they used the last time they logged in. If the customer types in further information, such as their address and telephone number, this will also be stored on their account.

Customer accounts can be deleted at any point by us using the User Manager.

Please note: If a customer has placed an order prior to the deletion of an account their details will still remain on that order within our Order Manager. This is due to VAT regulations, which request that you keep all records of VAT transactions for a minimum of six years.

When a customer places an order, the information they enter, such as their name, email address, billing address, delivery address, telephone number, company name, and VAT number will be stored within the order. The other information that is stored is as follows:

  • their IP address, its host name and its country location
  • the type of device they used, such as mobile or desktop
  • the date and time they ordered
  • their payment method
  • how much they paid
  • the shipping method
  • the number of loyalty points they earned, if applicable
  • any activity on the order, such as the date and time the order was completed by your staff
  • whether they are a new customer, a returning one or a guest
  • the products they ordered


We comply with the Data Protection Act 1988 in all our dealings with your personal data.


In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site to purchase goods you will need to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise to enable us to process you order.

We may use information that you provide for assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.


We occasionally need to send our customers updates, announcements and website information. You should only receive this if you have selected to receive them at checkout. If you receive an e-mail in error and do not wish to receive any more please let us know as soon as possible and we will remove you from the list. If you have used more than one e-mail address to sign up with us, please ensure that you advise us of all e-mail addresses so that we can remove them from the list.


You may at any time request details of your own personal information which we hold about you as defined under the Data Protection Act 1998. A £10.00 fee will be payable to cover administration costs. If you would like a copy of the information held please write to (click link) Customer Services. We will respond to your request within 7 working days. We may also ask for proof that you are the correct person requesting the information.

If you wish to change any information or access any information we hold about you please contact us at (click link) Face Paints Direct and we will update our records accordingly.

You may also write to:

Jane Snell at Face Paints Direct, Hillside View, Cross Lane, Salterforth, Barnoldswick, Lancashire, BB18 5UD.


Face Paints Direct endeavours to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and will not be responsible for any breach of security unless this is due to our negligence or willful default.

Protecting the safety of your credit card information is important to us. Secure Sockets Layer (SSL) technology is used to protect the security of your credit card information as it is transmitted. To make sure you are accessing a secure server before you submit personal financial information, look at the top bar of your browser at the URL or location line of your browser.  This should display a padlock symbol.

All online payments through the website are processed by SagePay, Paypal or bank transfer.

If using SagePay and you wish to read their security policy it can be found here:


There is a technology called “cookies” which may be used by Face Paints Direct to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We currently conform to the EU Cookie Law using a cookie consent tag. Once consent is given the bar will turn green and not be displayed again unless you use a different browser or clear your history.


Blue Park use cookies as sparingly as possible, there are only two cookies created by the Bluepark system:


(Contains a PHP "session ID", expires when the browser is closed)


(Contains a PHP "session ID", can also contain an email address and encrypted password, expires after one year)

The "PHPSESSID" cookie is required so that the site can recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible.

The "session" cookie is intended for the user's convenience, Bluepark creates this with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. These cookies are set only after the user has given consent to us to use cookies.

Click here for an overview of privacy at Google

To opt out of being tracked by Google Analytics across all websites visit Google Analytics Opt Out Browser Add-on.

You Tube

We embed videos from YouTube using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit All About Cookies.


Face Paints Direct shall not be held liable for any damages of any kind, resulting from user's access to this web site or the use of any information from this web site or links from this site. Any links on this web site do not indicate an endorsement of that link or its contents by Face Paints Direct.


All rights, including copyright, in this website are owned by or licensed to Face Paints Direct. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.


We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. Pictures are provided as a representation only.  However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.


We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


The above policies are reviewed periodically and are subject to change by Face Paints Direct without prior notice. Any changes will be posted immediately on this web site. Continued use of this web site shall be seen as acceptance of any changes.