SHOPPING HELP

If you need assistance with your order please contact us by e-mail or telephone us on 07957 713153.

ORDERING

You can order using the online shop and pay via PAYPAL. Alternatively, you can use the online shop and select to pay by invoice to allow payment by cheque or cash/cheque on collection in person. Cheques should be made payable to JEM Body Art. (Face Paints Direct is a subsidary of JEM Body Art). Payment by postal order is also accepted.

Unless you are a known returning customer any items purchased on invoice must be paid prior to despatch.

Please also note that some products are imported and can incur a delay of up to 28 days.

POSTAGE AND PACKING

United Kingdom Postage Rates

Postage and packing are divided into bands based on the weight and total cost of the items ordered.

Orders valued at over £70.00 will be shipped free of charge.

Recorded delivery is available for UK orders. This is a signed for service.

Next day by 1.00 pm delivery is available for UK orders. Orders taken after 2.00 pm, or when the Post Office is shut, will be posted the next available working day for 1.00 pm delivery the following day. Please note that this is a signed for service. Please note that all next day delivery orders must be confirmed by telephone.

Please see postage rates for more information.

Channel Islands, Isle of Man, Northern Ireland, European Union and Rest of the World Postage and Packing

Postage and packing are divided into bands based on the weight and total cost of the items ordered.

Please see postage rates for more information.

Orders valued at over £150 will be shipped free of charge.

Collection in Person

Although we are an online store if you live within a reasonable distance of Accrington and wish to collect your items in person this can be done by prior arrangement. Please telephone 07957 713153 to arrange collection.

DELIVERY TIMES

All items will be dispatched using Royal Mail first class post or parcel post. We try to ensure that stock items are delivered for next day delivery. Provided your items are in stock we will dispatch your order within 24 hours of receiving it on weekdays. If your order arrives with us between midday on Saturday and 8.00 am on Monday, your order will be dispatched on the Monday morning. Please note we are not responsible for Royal Mail delivery times. If any item is not in stock – and you live in the United Kingdom - we will send you what we have and the other items will follow later. You will not be charged any extra postage cost. We will email you to inform you if this is the case. Some larger items are not held in stock. These are indicated on the web site.

SECURITY

Protecting the safety of your credit card information is important to us. Secure Sockets Layer (SSL) technology is used to protect the security of your credit card information as it is transmitted. To make sure you are accessing a secure server before you submit personal financial information, look at the top bar of your browser at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https" or show the text "https://secure.romancart.com/payment/checkout.asp".

RETURNS POLICY

If you have any problems please email in the first instance, and we will try to resolve your problem. There is a statutory right to a 7 working day "cooling off" period, which starts the day after the day you receive the goods. Inform us and return the goods as outlined below, notifying us of cancellation within the cooling off period.

If you wish to return any item you have purchased, for any reason, please notify us within 7 working days and return the item within 14 days of your receiving it. The item should be in original condition with all packaging intact. Please inspect all items immediately upon arrival, if the goods are faulty, we will either refund the original cost of the goods (including postage) plus return postage costs within 7 days of receipt of goods or replace the item. If you wish to return a product for any other reason the item must not be damaged or used (customer's statutory rights not affected). Returned items must be in their original packing. In this isntance we will not refund postage or pay for return postage. Customers will be liable for all postage costs. We will refund goods within 7 days of receipt, by the original payment method or supply an alternative. We advise customers to use registered mail or a delivery requiring a signature, as we cannot deem goods as returned until they have been delivered to us. Proof of postage is not proof of delivery.

VAT

We are currently not registered for VAT, and therefore, prices do not show VAT.

COLOUR CHARTS

Please note that colour charts may vary slightly in shade to the actual product. We do, however, try to get the colours as close to the product as possible.

PICTURES

Please note that not all pictures may be representative of size of a product. They are available in order that you may ascertain an idea of what you are purchasing.

PRIVACY STATEMENT

Face Paints Direct will endeavour to respect the privacy of any clients or online visitors. Face Paint Direct does not collect any personally identifiable information unless it is provided voluntarily and knowingly by contacting us. The information supplied is only used by Face Paints Direct to enable your order or enquiry to be completed. No information is sold or shared with third parties unless the person supplying the information authorises its use or it is necessary for operational purposes such as credit card transactions.

DISCLAIMER

Face Paints Direct shall not be held liable for any damages of any kind, resulting from user's access to this web site or the use of any information from this web site or links from this site. Any links on this web site do not indicate an endorsement of that link or its contents by Face Paints Direct.

NOTE

The above policies are reviewed periodically and are subject to change by Face Paints Direct without prior notice. Any changes will be posted immediately on this web site. Continued use of this web site will be seen as acceptance of any changes.