If you have any problems please email in the first instance, and we will try to resolve your problem. There is a statutory right to a 14 working day "cooling off" period, which starts the day after the day you receive the goods. Inform us and return the goods as outlined below, notifying us of cancellation within the cooling off period.
If you wish to return any item you have purchased, for any reason, please notify us within 14 working days and return the item within 14 days of notifying us you wish to return it.
Please inspect all items immediately upon arrival, if the goods are faulty, we will either refund the original cost of the goods (including postage) plus return postage costs within 14 days of receipt of goods or replace the item.
If you wish to return a product for any other reason the item must not be damaged or used (customer's statutory rights not affected). Returned items must be in their original packing. In this instance we will not pay for return postage. Customers will be liable for ALL postage costs. We advise customers to use registered mail or a delivery requiring a signature, as we cannot deem goods as returned until they have been delivered to us. Proof of postage is not proof of delivery. All refunds will be made within 14 days of when the goods are received, PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not pay the costs of delivery, we will be entitled to deduct the direct costs from the amount to be re-credited to you.
Special orders cannot be returned or refunded unless clearly faulty.
CANCELLING AN ORDER
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the legal right to cancel your order within 14 days of receipt of your goods (with the exception of any special order items). You do not need to give us any reason for cancelling your order. However, you will be liable for return postage in this instance. Please notify us if you wish to cancel your order.
If you wish to cancel an order please e-mail Customer Services at your earliest possible opportunity or telephone us on 07957 713153 to advise you wish to cancel. If your order has already been dispatched you still may cancel and the item will be refunded in 14 days of its return to us, whichever is the soonest. Please see returns policy above for information on how to return your parcel.
Once you have notified us that you are cancelling your order, any sum debited to us from your account will be re-credited to your account as soon as possible and in any event within 14 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
CANCELLATION BY FACE PAINTS DIRECT
We reserve the right to cancel the order if:
We have insufficient stock to deliver the goods you have ordered.
We do not deliver to your area.
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 14 days of your order.