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Delivery and Postage

ROYAL MAIL INFORMATION

We will aim to deliver the goods by the date quoted for delivery by Royal Mail, but delivery times are not guaranteed and therefore time is not of the essence.  Royal Mail quote 1-2 days for 1st class post, 3-5 days for second class post.  Overseas parcels can take anything from 5-10 days depending upon destination and customs.  Tables and chairs are sent direct from our supplier and it is down to their delivery service as to how quickly these items are received.

The time of delivery is given in good faith but we cannot accept any liability for delay or failure due to circumstances beyond our control.

If you would like more detailed information on Royal Mail deliveries please visit their web site - Royal Mail where you can find additional information on the deliveries we offer through Royal Mail.Please see our "Terms and Conditions" for full information on postage.

Delivery charges vary according to the weight and type of goods ordered. If you live outside the UK you are responsible for your own customs charges. Also see under liability in our terms and conditions. We also charge for packaging within the price of your postage.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver - this will also be up to your Royal Mail postman whether he is prepared to leave where specified. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).

It is the customers responsibility to collect any goods returned to Royal Mail's sorting office because no one was home.  We cannot replace or refund goods that the customer has failed to collect until they are turned to us.  Once they are returned we are happy to refund or send again at the customers expense.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

We usually take all parcels to the post office at 4.00 pm so if you order after this time your parcel will be posted the next working day. This includes guaranteed next day delivery.

We aim to post same day where possible. However, if you require items for a specific day and specific time it would be wise to select guaranteed next day delivery if available at checkout, otherwise items are posted by the method selected and will be with you depending upon the speed of Royal Mail service.

Please note: if we are unavailable for any reason it may not be possible for us to post your parcel the day you order in which case it will be sent the following day. No guaranteed next day delivery will be available at checkout if this is the case.

Please ensure that the correct postage option is selected otherwise a £1.50 charge will be levied for administration time to correct the error.

Please ensure all items are checked on arrival to make sure they are in perfect condition and the correct items have been sent.

United Kingdom Postage Rates

Postage and packing are based on the weight and total cost of the goods ordered. All smaller items are sent first class unless otherwise specified.

If the total cost of your order is £90.00 or over then your delivery will be free. Excludes shipping costs in your total. Free delivery parcels are sent recorded delivery. This does not include high director's chairs, tables (if eligible) as these items are shipped direct from our suppliers and the cost is out of our control.

Heavy parcels over 2 kg may be sent using a courier or we may split into several smaller parcels.

Recorded delivery is available for UK orders. This is a signed for service.

Next day by 1.00 pm delivery is available for UK orders. Orders taken after 4.00 pm Monday to Friday, after 9.00 am on Saturday, or when the Post Office is shut, will be posted at the earliest available opportunity for 1.00 pm delivery the following day. Please note that this is a signed for service and somebody must be in to receive the parcel.

Royal Mail delivery is by 5.30 pm next day for some areas. Please see Royal Mail's web site to see if you fall into this category.

Please ensure when selecting GUARANTEED NEXT DAY on THURSDAY EVENING after 4.00 pm or FRIDAY before 4.00 pm you select the option for Saturday delivery. If you don't select the Saturday option we will post for guaranteed arrival on Monday before 1.00 pm.

Tables and chairs are sent out directly from our supplier by courier.

Collection in Person

Although we are an online store if you live within a reasonable distance of Salterforth, Barnoldswick, Lancashire and wish to collect your items in person this can be done by prior arrangement. Please telephone 07957 713153 to arrange collection.

Channel Islands

Postage and packing are based on the weight and total cost of the goods ordered. All smaller items are sent first class.

Orders valued at £150.00 or over will be shipped free of charge. Excludes shipping costs in your total. Free delivery parcels are sent recorded delivery. This does not include high director's chairs, tables (if eligible) as these items are shipped direct from our suppliers and the cost is out of our control.

Heavy parcels over 2 kg may be sent using a courier or we may split into several parcels.

Recorded delivery is available for Channel Island orders. This is a signed for service.

Next day by 1.00 pm delivery is available for Channel Island orders to Jersey and Guernsey and after 5.30 pm in two to three days to Alderney, Sark and Herm. Orders taken after 4.00 pm Monday to Friday, after 9.00 am on Saturday, or when the Post Office is shut, will be posted the next available working day for 1.00 pm delivery the following day. Please note that this is a signed for service.

Please ensure when selecting GUARANTEED NEXT DAY on THURSDAY NIGHT after 4.00 pm or FRIDAY you select the option for Saturday delivery. If you don't select the Saturday option we will post for guaranteed arrival on Monday before 1.00 pm.

European Union and Rest of the World Postage Rates

Postage and packing are based on the weight and total cost of the goods ordered. All smaller items are sent airmail. Larger items will be sent by economy parcel post via airmail. All airmail parcels to Europe are now sent International Signed For™ and the price for postage takes this into account. If you prefer can select the International Tracked service which costs slightly more, but is more secure for your parcel.

Heavy parcels over 2 kg may be sent using a courier or we may split into several parcels.

For counties outside the UK we will endeavour to send your items by the cheapest method secure method. Should we find a significantly cheaper price than those quoted we will be happy to refund the difference to you.

DELIVERY TIMES

All items will be posted using Royal Mail first class post unless otherwise specified. We try to ensure that stock items are delivered as soon as possible depending upon which delivery option has been selected. Provided the items ordered are in stock they will be posted where possible same day or the next available working day. Orders taken after 4.00 pm may miss same day postage. If your order arrives with us between mid-morning on Saturday and 8.00 am on Monday, your order will be dispatched on the Monday afternoon. Please note we are not responsible for Royal Mail's activities or delivery times. If any item is not in stock for any reason we will send you what we have and the other items will follow later. You will not be charged any extra postage cost. We will email you to inform you if this is the case. Some larger items are not held in stock and may be sent out by our supplier on our behalf. These are indicated on the web site. We are not responsible for supplier's delivery times.

Royal Mail does not accept an item is lost or late until after 21 days for the UK and 31 days for Europe and the Rest of the World.

OUTSIDE THE UK

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

TRACKING ORDERS THROUGH THE POSTAL SYSTEM

To track progress through the postal system of international orders, guaranteed next day delivery, or recorded post please enter the tracking reference for your parcel, given on your despatch e-mail, on Royal Mail's web site.  It is not possible to track 1st class or 2nd class postage.

VAT

Postage prices include VAT where applicable.

DELIVERY DISCREPANCIES

All items must be checked on arrival. (This means labels).  Although we try to ensure that orders are 100% correct we are human after all and do occasionally make a mistake. If you receive your order and an item is missing or incorrect and have not been notified otherwise, please ensure you contact us within 7 days of receipt to enable us to rectify the problem. Any notification after the 7 days will be considered, however, it may not be possible after 7 days to rectify any problems.  If items have been used before deciding that they are not the correct item they will need to be paid for.

DAMAGED ITEMS

All items must be checked on arrival.  Please notify us immediately if any items arrive damaged so that we may address the problem for you.  Failure to notify us immediately may make it difficult to address the issue if notified days later. 

Please note that if goods that have arrived damaged, or the packing is damaged proof must be supplied either by returning the original items or damaged packaging, alternatively a photograph of the damaged product or packaging can be provided, especially if overseas.

LOST POST

On rare occasions the Post Office has been known to lose parcels. All post is sent 1st class, or the next nearest alternative depending upon weight. If your parcel does not arrive within a reasonable timescale (ie the 15 working days (21 days including weekends) given by the Post Office) please advise Face Paints Direct of non arrival immediately. The Post Office does not deem an item lost until after 21 days for UK post and up to 31 days for post outside the UK, after which we can take it up with the Post Office. All replacement parcels will be sent Recorded Delivery, or a refund may be issued whichever you prefer, after the 21 days for the UK and 31 days for Europe and the Rest of the World have passed.

For UK and International Post

We cannot check every address for posting.

We, therefore, cannot be held responsible, refund or replace free of charge lost post where an incorrect postal address has been supplied. In this instance items will have to be replaced at the client's expense.

We also, cannot be held responsible, refund or replace free of charge lost post where incorrect postage has been selected for the relevant postal address.  In this instance items will have to be replaced at the clients expense.

UNDELIVERED PARCELS BY POSTAL SERVICE

Should your Items be returned to us by any postal service worldwide as "unclaimed" or "undeliverable" or for any other reason, we will contact you to see if you still require the items. If the parcel has to be sent again all postage costs for resending the parcel are the responsibility of the purchaser and must be paid for before the parcel is resent.  Any refunds will be less postage.

Any items undelivered and returned to us due to incorrect address details entered by the client can be sent again, however, any postal charges will have to be paid for again. Any items not returned to us by the post office and disposed of by them or otherwise due to incorrect address will have to be paid for again if required by the client.

For UK and International Post

We cannot check every address for posting.

We, therefore, cannot be held responsible, refund or replace free of charge lost post where an incorrect postal address has been supplied. In this instance items will have to be replaced at the client's expense. 

We also, cannot be held responsible, refund or replace free of charge lost post where incorrect postage has been selected for the relevant postal address.  In this instance items will have to be replaced at the clients expense.

It is down to the client to ensure that the correct delivery address is entered at the time of ordering.

ROYAL MAIL INFORMATION

If you would like more detailed information on Royal Mail deliveries please visit their web site - Royal Mail where you can find additional information on the deliveries we offer through Royal Mail.Please see our "Terms and Conditions" for full information on postage.