SHOPPING HELP

If you need assistance with your order please contact us by e-mail or telephone us on 07957 713153. Please do not call after 9.00 pm at night if at all possible.

You may download our terms and conditions in PDF format by clicking here.

ORDERING

You can order using the online shop and pay via Nochex or Paypal. Alternatively, you can use the online shop and select to pay by cash and collect in person. Cheques and postal orders can be accepted for collect in person orders and should be made payable to JEM Body Art. (Face Paints Direct is a subsidary of JEM Body Art).

Payments by cash/cheque/postal order are only accepted for orders being collected in person.

Special Orders

We can order items in specially if requested. There may be a delay while we source them from the supplier. Please note that anything ordered as a special delivery cannot be returned unless faulty.

Please also note that some products are imported and can incur a delay of up to 28 days.

Loyalty discounts are available once you have placed 5 orders with us. After 5 orders have been successfully placed we will send you a promotional code for 5% of your next order. Thereafter, when you reach landmarks ie 10 orders, 20 orders, 30 orders and so on you will be sent further promotional codes offering you 10% discount on your next order. It does not matter how much you have spent with us. These promotional offers will be issued on a single use basis.

This is not available if you are shopping with us through Ebay.

POSTAGE AND PACKING

We usually take all parcels to the post office at 4.00 pm so if you order after this time your parcel will be posted the next working day.

We aim to post same day where possible. However, if you require items for a specific day and specific time it would be wise to select guaranteed next day delivery at checkout, otherwise items are posted by the method selected and will be with you depending upon the speed of Royal Mail service.

Please note that if we are out face painting, airbrush tattooing or balloon modelling it may not be possible for us to post your parcel the day you order in which case it will be sent the following day. No guaranteed next day delivery will be available at checkout if this is the case.

United Kingdom Postage Rates

Postage and packing are divided into bands based on the weight and total cost of the items ordered.

Orders valued at £70.00 or over will be shipped free of charge. Excludes shipping costs in your total. Free delivery parcels are sent recorded delivery.

Recorded delivery is available for UK orders. This is a signed for service.

Next day by 1.00 pm delivery is available for UK orders. Orders taken after 2.00 pm Monday to Friday, after 9.00 am on Saturday, or when the Post Office is shut, will be posted the next available working day for 1.00 pm delivery the following day. Please note that this is a signed for service.

Please see postage rates for more information.

Channel Islands

Postage and packing are divided into bands based on the weight and total cost of the items ordered.

Orders valued at £70.00 or over will be shipped free of charge. Excludes shipping costs in your total. Free delivery parcels are sent recorded delivery.

Recorded delivery is available for UK orders. This is a signed for service.

Next day by 1.00 pm delivery is available for Channel Island orders to Jersey and Guernsey and after 5.30 pm to Alderney, Sark and Herm. Orders taken after 2.00 pm Monday to Friday, after 9.00 am on Saturday, or when the Post Office is shut, will be posted the next available working day for 1.00 pm delivery the following day. Please note that this is a signed for service.

Please see postage rates for more information.

European Union and Rest of the World Postage Rates

Postage and packing are divided into bands based on the weight and total cost of the items ordered. All items posted airmail are now sent International Signed For™. If you prefer you can select the Airsure® service which costs slightly more but is more secure for your parcel.

Please see postage rates for more information.

Orders valued at over £150 will be shipped free of charge. Excludes shipping costs in your total.

Collection in Person

Although we are an online store if you live within a reasonable distance of Accrington and wish to collect your items in person this can be done by prior arrangement. Please telephone 07957 713153 to arrange collection.

Note: Guaranteed Next Day Delivery

Items despatched direct from our supplier, which are the kit boxes, may not be sent next day guaranteed as I am dependent upon their availability to send the product. Also, some Temptu products are not stocked, but our supplier will endeavour to ship next day for you if required. Please ensure we have as much notice as possible.

DELIVERY TIMES

All items will be posted using Royal Mail first class post or parcel post. We try to ensure that stock items are delivered for next day delivery. Provided the items ordered are in stock they will be posted where possible same day or the next available working day. Orders taken after 4.00 pm may miss same day postage. If your order arrives with us between mid-morning on Saturday and 8.00 am on Monday, your order will be dispatched on the Monday morning. Please note we are not responsible for Royal Mail delivery times. If any item is not in stock for any reason we will send you what we have and the other items will follow later. You will not be charged any extra postage cost. We will email you to inform you if this is the case. Some larger items are not held in stock and may be sent out by our supplier on our behalf. These are indicated on the web site.

DELIVERY DISCREPANCIES

Although we try to ensure that orders are 100% correct we are human after all and do occasionally make a mistake. If you receive your order and an item is missing and have not been notified otherwise, please ensure you contact us within 7 days of receipt to enable us to rectify the problem. Any notification after the 7 days will be considered, however, it may not be possible after 7 days to rectify any problems.

LOST POST

On rare occasions the Post Office have been known to lose parcels. All post is sent 1st class, or the next nearest alternative depending upon weight. If your parcel does not arrive within a reasonable timescale please advise Face Paints Direct of non arrival. The Post Office do not deem an item lost until after 15 days after which we can take it up with the Post Office.

RETURNS POLICY

If you have any problems please email in the first instance, and we will try to resolve your problem. There is a statutory right to a 7 working day "cooling off" period, which starts the day after the day you receive the goods. Inform us and return the goods as outlined below, notifying us of cancellation within the cooling off period.

If you wish to return any item you have purchased, for any reason, please notify us within 7 working days and return the item within 14 days of your receiving it.

Please inspect all items immediately upon arrival, if the goods are faulty, we will either refund the original cost of the goods (including postage) plus return postage costs within 7 days of receipt of goods or replace the item.

If you wish to return a product for any other reason the item must not be damaged or used (customer's statutory rights not affected). Returned items must be in their original packing. In this instance we will not refund postage or pay for return postage. Customers will be liable for all postage costs. We will refund goods within 7 days of receipt, by the original payment method or supply an alternative. We advise customers to use registered mail or a delivery requiring a signature, as we cannot deem goods as returned until they have been delivered to us. Proof of postage is not proof of delivery.

Special Orders

Special orders cannot be returned.

CANCELLING AN ORDER

If you wish to cancel an order please e-mai customerservices@facepaintsdirect.co.uk at your earliest possible opportunity or telephone us on 07957 713153 to advise you wish to cancel. If your order has already been despatched you still may cancel, however, we will only refund the item on safe return and not the postage in this instance. Please see returns policy above for information on how to return your parcel.

SECURITY

Protecting the safety of your credit card information is important to us. Secure Sockets Layer (SSL) technology is used to protect the security of your credit card information as it is transmitted. To make sure you are accessing a secure server before you submit personal financial information, look at the top bar of your browser at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from http to https or show the text https://secure.romancart.com/payment/checkout.asp. The tool bar also changes to green.

VAT

We are currently not registered for VAT, and therefore, prices do not show VAT.

COLOUR CHARTS

Please note that colour charts may vary slightly in shade to the actual product. We do, however, try to get the colours as close to the product as possible.

PICTURES

Please note that not all pictures may be representative of size of a product. They are available in order that you may ascertain an idea of what you are purchasing.

ORDERING OUR STOCK

We usually order new stock around the 10th of the month from our suppliers. However, this is not set in concrete and if demand is high we do make additional orders from the wholesalers. If you are interested in an item that is out of stock it is possible to select the "email me when back in stock option" to be sent an automated e-mail when the item is re-stocked.

COMPLAINTS

NOTE

The above policies are reviewed periodically and are subject to change by Face Paints Direct without prior notice. Any changes will be posted immediately on this web site. Continued use of this web site will be seen as acceptance of any changes.

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