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RETURNS POLICY If you have any problems please email in the first instance, and we will try to resolve your problem. There is a statutory right to a 7 working day "cooling off" period, which starts the day after the day you receive the goods. Inform us and return the goods as outlined below, notifying us of cancellation within the cooling off period. If you wish to return any item you have purchased, for any reason, please notify us within 7 working days and return the item within 14 days of your receiving it. Please inspect all items immediately upon arrival, if the goods are faulty, we will either refund the original cost of the goods (including postage) plus return postage costs within 7 days of receipt of goods or replace the item. If you wish to return a product for any other reason the item must not be damaged or used (customer's statutory rights not affected). Returned items must be in their original packing. In this instance we will not pay for return postage. Customers will be liable for all postage costs. We advise customers to use registered mail or a delivery requiring a signature, as we cannot deem goods as returned until they have been delivered to us. Proof of postage is not proof of delivery. All refunds will be made within 30 days or when the goods are received, whichever is the soonest PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. Special Orders Special orders cannot be returned or refunded.
CANCELLING AN ORDER Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any special order items). You do not need to give us any reason for cancelling your order. However, you will be liable for return postage in this instance. Please notify us if you wish to cancel your order. If you wish to cancel an order please e-mail Customer Services at your earliest possible opportunity or telephone us on 07957 713153 to advise you wish to cancel. If your order has already been despatched you still may cancel and the item will be refunded in 30 days or on is return, whichever is the soonest. Please see returns policy above for information on how to return your parcel. Once you have notified us that you are cancelling your order, any sum debited to us from your account will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
CANCELLATION BY FACE PAINTS DIRECT We reserve the right to cancel the order if:
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