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DELIVERY/POSTAGE AND PACKING Delivery charges vary according to the weight and type of goods ordered. If you live outside the UK you are responsible for your own customs charges. Also see under liability in our terms and conditions. We also charge for packaging within the price of your postage. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver - this will also be up to your Royal Mail postman whether he is prepared to leave where specified. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. We usually take all parcels to the post office at 4.00 pm so if you order after this time your parcel will be posted the next working day. We aim to post same day where possible. However, if you require items for a specific day and specific time it would be wise to select guaranteed next day delivery at checkout, otherwise items are posted by the method selected and will be with you depending upon the speed of Royal Mail service. Please note: if we are out face painting, airbrush tattooing or balloon modelling it may not be possible for us to post your parcel the day you order in which case it will be sent the following day. No guaranteed next day delivery will be available at checkout if this is the case.
United Kingdom Postage Rates Postage and packing are based on the weight and total cost of the goods ordered. All smaller items are sent first class. Larger items will be sent by standard parcel post. The minimum postage rate is £1.65 for the smallest items up to £16.15 for bigger items. If the total cost of your order is £70.00 or over then your delivery will be free. Excludes shipping costs in your total. Free delivery parcels are sent recorded delivery. This does not include high director's chairs, tables (if eligible) and kit boxes from AMPS International as these items are shipped direct from our suppliers and the cost is out of our control. Heavy parcels over 2 kg may be sent using DHL for which there is a flat rate. Recorded delivery is available for UK orders. This is a signed for service. Next day by 1.00 pm delivery is available for UK orders. Orders taken after 4.00 pm Monday to Friday, after 9.00 am on Saturday, or when the Post Office is shut, will be posted at the earliest available opportunity for 1.00 pm delivery the following day. Please note that this is a signed for service and somebody must be in to receive the parcel. Royal Mail delivery by 5.30 pm next day for some areas. Please see Royal Mail's web site to see if you fall into this category. Please ensure when selecting GUARANTEED NEXT DAY on THURSDAY NIGHT after 4.00 pm or FRIDAY you select the option for Saturday delivery. If you don't select the Saturday option we will post for guaranteed arrival on Monday before 1.00 pm. Kit Boxes are sent out directly from our supplier using their carrier. Chairs are sent out directly from our supplier usually by ANC Couriers.
Collection in Person Although we are an online store if you live within a reasonable distance of Accrington, Lancashire and wish to collect your items in person this can be done by prior arrangement. Please telephone 07957 713153 to arrange collection.
Channel Islands Postage and packing are based on the weight and total cost of the goods ordered. All smaller items are sent first class. No standard parcel post is available to the Channel Islands. The minimum postage rate is £1.65 for the smallest items up to £16.15 for bigger items. Recorded and guaranteed next day are slightly more expensive. Orders valued at £150.00 or over will be shipped free of charge. Excludes shipping costs in your total. Free delivery parcels are sent recorded delivery. This does not include high director's chairs, tables (if eligible) and kit boxes from AMPS International as these items are shipped direct from our suppliers and the cost is out of our control. Heavy parcels over 2 kg may be sent using DHL for which there is a flat rate. Recorded delivery is available for Channel Island orders. This is a signed for service. Next day by 1.00 pm delivery is available for Channel Island orders to Jersey and Guernsey and after 5.30 pm to Alderney, Sark and Herm. Orders taken after 4.00 pm Monday to Friday, after 9.00 am on Saturday, or when the Post Office is shut, will be posted the next available working day for 1.00 pm delivery the following day. Please note that this is a signed for service. Please ensure when selecting GUARANTEED NEXT DAY on THURSDAY NIGHT after 4.00 pm or FRIDAY you select the option for Saturday delivery. If you don't select the Saturday option we will post for guaranteed arrival on Monday before 1.00 pm. Kit Boxes will be sent out directly from out supplier using their shipping availability.
European Union and Rest of the World Postage Rates Postage and packing are based on the weight and total cost of the goods ordered. All smaller items are sent airmail. Larger items will be sent by economy parcel post via airmail. All airmail parcels to Europe are now sent Internaitonal Signed For™ and the price for postage takes this into account. If you prefer can select the Airsure® service which costs slightly more, but is more secure for your parcel. The minimum postage rate is £6.75 for the smallest items depending upon where you are based, up to £28.35 for bigger items such as the largest kit boxes. Prices are slightly more for Airsure®. If the total cost of your order is over £170.00 then your delivery will be free. Excludes shipping costs in your total. This does not include high director's chairs, tables (if eligible) and kit boxes from AMPS International as these items are shipped direct from our suppliers and the cost is out of our control. Heavy parcels over 2 kg may be sent using DHL for which there is a flat rate.
For counties outside the UK we will endeavour to send your items by the cheapest method secure method. Should we find a significantly cheaper price than those quoted we will be happy to refund the difference to you.
DELIVERY TIMES All items will be posted using Royal Mail first class post or parcel post. We try to ensure that stock items are delivered for next day delivery. Provided the items ordered are in stock they will be posted where possible same day or the next available working day. Orders taken after 4.00 pm may miss same day postage. If your order arrives with us between mid-morning on Saturday and 8.00 am on Monday, your order will be dispatched on the Monday afternoon. Please note we are not responsible for Royal Mail delivery times. If any item is not in stock for any reason we will send you what we have and the other items will follow later. You will not be charged any extra postage cost. We will email you to inform you if this is the case. Some larger items are not held in stock and may be sent out by our supplier on our behalf. These are indicated on the web site. We are not responsible for supplier's delivery times. Royal Mail does not accept an item is lost or late until after 15 working days.
OUTSIDE THE UK You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
TRACKING ORDERS THROUGH THE POSTAL SYSTEM To track progress through the postal system of international orders, guaranteed next day delivery, or recorded post please enter the tracking reference for your parcel, given on your despatch e-mail, on Royal Mail's web site under "Tools" and then "Track and Trace". It is not possible to track 1st class or 2nd class postage.
ROYAL MAIL INFORMATION If you would like more detailed information on Royal Mail deliveries please visit their web site - Royal Mail where you can find additional information on the deliveries we offer through Royal Mail.
Please see our "Terms and Conditions" for full information on postage.
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