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PAYMENT You can order using the online shop and pay via Nochex or Paypal. Alternatively, you can use the online shop and select to pay by cash to allow payment by cash/cheque/postal order on collection in person. Cheques and postal orders should be made payable to JEM Body Art. (Face Paints Direct is part of the JEM Body Art Group). Payments by cash/cheque/postal order are only accepted for orders being collected in person.
YOUR ORDER FAILED AT PAYMENT STAGE If your order failed at the payment stage you do not need to re-enter it. You may use the second icon down for Nochex or pay into paypal at sales@facepaintsdirect.co.uk. If you wish to send a cheque instead please let us know and make it payable to JEM Body Art. Thank you.
NOCHEX Information for Customers Who Have Used Nochex to Make a PaymentNochex provide a secure online payment service enabling Face Paints Direct to accept e-money payments funded by credit and debit cards. The vast majority of these e-money payments are completed without a problem but sometimes things do not go according to plan. You do not need an account to pay through Nochex. However, should we need to refund you we cannot do this from Nochex unless you have an account with them. As an alternative we will send a cheque. Transactions will appear on your card or bank statements as "Nochex" and not as Face Paints Direct. If for any reason you need to pay us anything through Nochex without going through checkout you can pay by clicking on the logo just below. Please note: Nochex has strict fraud security measures and your billing address and credit card address need to match otherwise your payment may fail.
Use the logo below to click on and pay us direct through Nochex - no account needed. 
If Things Go Wrong If there was a problem with your transaction, in the first instance, you should first contact Face Paints Direct. This includes any problems with:
If after contacting Face Paints Direct you are still having problems, please contact Nochex and they will try to resolve the problem. You will need to provide our name ie Face Paints Direct and the transaction detail and a member of the Nochex shopper support team will be in touch. I Have an Unknown 'Nochex' Payment on my Statement! What Should I Do?If you have recently received your credit or debit card statement and it lists payment/s to 'Nochex Ltd' and you are unsure what that payment was for, please contact Nochex direct and a member of their customer support team will be in touch. How to Contact Nochex To access Nochex for any problems please use this link - http://www.nochex.com/shoppers/ A customer service representative will contact you promptly.
PAYPAL Paypal provide a secure online payment service enabling Face Paints Direct to accept e-money payments either directly from your Paypal account or by credit card direct. You do not need to sign up to Paypal if you do not wish to. If Things Go Wrong If there was a problem with your transaction, in the first instance, you should first contact Face Paints Direct. This includes any problems with:
If after contacting Face Paints Direct you are still having problems, please contact Paypal to resolve the problem. How to Contact Paypal To access Paypal for any problems please use this link - This is the help centre for Paypal where you should find answers to your questions or can contact Paypal direct.
CASH/CHEQUE PERSONAL COLLECTION It is possible come in person and collect your order provided you contact us on 07957 713153 to arrange a convenient collection time. Items must be paid for on collection and can be paid by cash or cheque. Cheques should be made payable to JEM Body Art. If Things Go Wrong If there was a problem with your transaction, please contact Face Paints Direct.
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