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SHOPPING HELP If you need assistance with your order please contact us by e-mail or telephone us on 07957 713153. Please do not call after 9.00 pm at night if at all possible. Orders can only be taken via the internet web site. We do not take orders by telephone or by e-mail. The only exception is for people visiting in person whereby we will take your order while you wait. You may download our terms and conditions in PDF format by clicking here.
ORDERING To order from our online shop please select from the product menu on the left hand side of the page. Select the product you are interested in and click on the link. If this is face paintsf or example you can go to a page that lists all the face paint brands or go a step further on the menu and select the brand you are interested in. The range available for that brand will then be shown. Click on the link you require for example it may be Snazaroo. You will be shown a list of which Snazaroo pot sizes and the range we have ie classic, metallic or sparkle. Click on the appropriate link and a list of colours available will be given. Once you have decided which colour you wish to order click on the "add to cart" button and this will add your item to the cart. The page will also move to the cart so that you can clearly see the item has been added. If you wish to continue shopping click the "continue shopping" button. Repeat this process until all your items are added. You may then click the "checkout" option on the basket. Fill in the required details and select which option you wish to pay with. You can pay via Nochex, Paypal or bank transfer. Alternatively, you
can pay by cash and collect in person. Cheques and postal orders can be accepted for both collect in person orders and orders to be delivered and should be made
payable to JEM Body Art. (Face Paints Direct is part of the JEM Body Art Group). If you pay by cheque and wish the goods to be posted they will be posted on receipt of the cheque payment, so please allow 3-4 days before despatch.
Cheques must be made payable to JEM Body Art. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide on your order form. Our acceptance of your order brings into existence a legally binding contract between us. Availability All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock for some reason, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order. We may also fill the order if we have the same item available in a bigger size. We will never give you less than you ordered. Ordering Errors You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process. Price The prices payable for goods that you order are as set out in our website. All prices are including VAT and are correct at the time of entering information. Acknowledgement and Acceptance of Your Order You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered. Payment We will charge your account for payment upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct payment details and payment failed. If it is not possible to obtain full payment for the goods from your account then we can cancel the order and or suspend any further deliveries to you. This does not affect any other rights we may have. Special Orders We can order items in specially if requested. There may be a delay while we source them from the supplier. Please note that anything ordered as a special delivery cannot be returned unless faulty. Please also note that some products are imported and can incur a delay of up to 28 days. Error Message in Cart If you receive the message below when trying to checkout it is because the IP address for your computer has been blocked and may be for a number of reasons. If it is a dynamic IP address it may be because someone else has had this IP address in the past and used it to buy goods fraudulently. Please contact us immediately for help. "Unable to add to the cart. Please contact the merchant and quote code AZ5199".
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